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Inside Canon’s Impressively Stocked Olympic Professional Digicam Service Facility


The 2020 Olympics in Tokyo are effectively underway and regardless of modifications that needed to be made due to the COVID-19 pandemic, Canon — like Nikon — has arrange a fully-staffed Olympic digital camera restore and mortgage facility that’s residence to an enormous arsenal of cameras and lenses.

Riki Kakizaki, one in all Canon’s World Sports activities Occasion Skilled Help Division leads, gave PetaPixel a tour of its facility whereas additionally answering questions concerning the steps the corporate has taken to guarantee the security of each photographers and its employees. The again of the power proven within the pictures beneath is generally off-limits to guests.

Riki Kakizaki, World Sports activities Occasion Skilled Help Division, Picture Imaging System Advertising and marketing Headquarters

“As a result of the Tokyo 2020 Olympic and Paralympic Video games are being held with out spectators, the worth of press images is larger than ever,” Kakizaki tells PetaPixel.

“We at Canon are doing our utmost to offer help for photographers in order that they don’t miss a single second of the athletes’ performances. We sit up for photographers capturing historic and highly effective moments of the Video games with Canon cameras. We additionally imagine there shall be a wide range of use instances and images types made doable by such tools as distant picture seize programs.”

Canon has taken dramatic steps to function effectively and inside expectations regardless of the problems introduced on by the pandemic and the restore facility is engaged on a 24-hour turnaround schedule regardless of all of the restrictions.

“With a view to present full service (restore, inspection, cleansing, loaning of kit throughout restore), we choose a location as near the occasion as doable and dispatch our most extremely expert employees. As well as, we offer the mandatory elements and parts for the present hottest/extensively used tools in order that we are able to make full repairs,” Kakizaki says.

“This allows us to offer speedy service, full most repairs and return tools to photographers in 24 hours or much less. Within the case of inspections and cleansing, we are able to typically return tools inside one hour. The best profit to us is that photographers are in a position to proceed capturing pictures, with out interruption, utilizing the tools they’re most accustomed to.”

Photographers who usher in tools for restore or service can count on to choose up that tools the subsequent day and are given a loaner digital camera or lens within the meantime. Moreover, Canon can present loaner tools if there are different points.

“Prior to now, there was an incident during which a photographer’s tools was stolen, and we specifically supplied them with loaner tools so they might proceed capturing,” Kakizaki says. “In one other case, a photographer’s tools was broken when an athlete by accident collided with them. We had been in a position to totally restore the tools and return it to the very grateful photographer inside 24 hours.”

Whereas Canon declined to touch upon what number of cameras and lenses it has readily available, the pictures supplied by the corporate one other from Jeff Cable (who has an in depth weblog publish concerning the facility on his web site) present that Canon stocked the power totally regardless of early indications exhibiting that there can be limitations on how the corporate might function. This turned out to be exceptionally fortuitous, as, on the eleventh hour, Canon was allowed to function its facility in full, although loans are solely supplied as replacements for tools that’s at the moment being repaired.

Whereas the Canon 1DX Mark III is the first digital camera utilized by professionals and as such Canon has essentially the most of that mannequin accessible, Kakizaki says that the corporate has an enormous variety of super-telephoto lenses, zoom lenses, and EOS R5 and R6 digital camera our bodies accessible. Through the tour, he confirmed that the preferred lens that has been requested for mortgage is the EF 200-400mm f/4L, the shelf for which was empty.

Picture by Jeff Cable

It’s well-known that there are a number of photographers on the Olympics who’re at the moment testing Canon’s forthcoming EOS R3 digital camera to be able to have real-world testing happen in order that photographers can present suggestions to Canon on how the brand new tools operates. These checks have revealed the digital camera will characteristic a 24-megapixel sensor. Whereas Kakizaki did agree that the cameras are being examined, he and Canon stopped wanting offering particulars on what precisely the corporate is hoping to listen to from photographers concerning the R3 and what the corporate may do with that data. That mentioned, the suggestions will show helpful.

“We extremely worth the suggestions given to us by photographers who use Canon tools, and going ahead, we are going to proceed to make each effort to reply to such suggestions when growing merchandise,” Kakizaki says.

Through the tour, Kakizaki confirmed the varied ranges of safety which might be in place to maintain the percentages of contracting the virus low.

“Varied measures have been taken to be able to adjust to rules supposed to forestall the unfold of COVID-19 infections,” Kakizaki says. “On account of journey restrictions, we couldn’t usher in employees from abroad. As an alternative, the employees offering help at this 12 months’s service sales space are all Japanese.”

Photographers, of which over 100 commonly go to the sales space day by day, wait in a line that has socially distanced factors alongside the aspect of the sales space. There are a number of show displays that request the usage of masks, hand washing or sanitizing, and social distancing as effectively. When referred to as up, the principle entrance counter is split into a number of sections which might be cordoned off with plastic partitions. Photographers place any tools that they wish to have serviced right into a basket, which is then taken to the again. On this means, there isn’t any direct contact between a Canon employees member and the photographer. The whole floor space can also be disinfected between photographers.

The restore heart itself is impressively staffed, and every technician is required to put on masks and gloves whereas working. Moreover, plastic partitions are in place between every employees member’s workstation. Canon was unable to clarify precisely what occurs to tools from the purpose a photographer drops it off to the time it’s picked up the subsequent day, however Kakizaki did present the completely different stations throughout the facility the place cameras are repaired, cleaned, examined, and saved.

The Canon Olympic skilled picture service Heart appears deceptively small from the entrance of the sales space, as behind these closed doorways there are racks of digital camera tools and varied areas the place the corporate’s technicians can work. Canon has a number of particular areas that permit them to check the efficiency of longer focal size lenses, for instance, in addition to an space that may be made totally darkish to permit the employees to check a digital camera’s sensor efficiency in varied mild circumstances.

For extra pictures that go behind the scenes at Canon’s picture service heart on the Tokyo Olympics, Jeff Cable has extra pictures price trying out.


Picture credit: Photographs supplied courtesy of Canon apart from these which might be particularly famous.



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